Privacy Policy

At a glance

• Who this applies to: Website visitors, enquiry contacts and clients. It covers personal information collected through the website, email, forms, calls, proposals and service delivery.
• Main data types: Contact, enquiry and usage information. This may include contact details, project details, correspondence, billing records, cookies, analytics, security logs and other website usage data.
• Your rights: Access, correction and complaints. You can ask for access to your personal information, request corrections, and raise a privacy complaint with us.

What personal information we collect

The personal information we collect depends on how you interact with us. It will usually include information you choose to give us, information generated through the website, and records created while we communicate with you or deliver work.

• Identity and contact details, such as your name, email address, phone number, company name and role.
• Enquiry, proposal, project, billing and communication records, including files or messages you send us.
• Technical information such as IP address, browser type, device details, pages visited, referral sources, cookies, analytics events and security logs.

How we collect and hold information

We generally collect personal information directly from you when you use our forms, email us, call us, request a proposal, sign up for updates or engage us for services. We also collect some information automatically through cookies, analytics, server logs and security tools. We hold information in digital systems used for hosting, email, forms, project delivery, accounting, security and backup.

• Collected directly from you, automatically through the website, and sometimes from third parties you ask us to work with.
• Held in website, email, file storage, project, finance and support systems used to run the business.
• Access is limited to people and providers who need the information for legitimate business, legal, security or compliance purposes.

Why we use and disclose information

We use personal information to respond to enquiries, assess projects, provide services, manage accounts, operate and secure the website, improve our systems, meet legal obligations and keep appropriate business records. We may disclose information to contractors and service providers who help us run the website or deliver services. Where we send marketing communications, we aim to do so in line with Australian law and include a clear way to opt out.

• Respond to enquiries, prepare proposals, onboard clients and deliver projects.
• Operate, maintain, secure and improve the website and related business systems.
• Send service communications and, where permitted, occasional marketing communications with an unsubscribe or opt-out option.

Overseas disclosure, security and retention

Some of the service providers we use may store or process personal information in Australia, the United States and other countries where they or their sub-processors operate. We take reasonable steps to use reputable providers and protect personal information with technical and organisational safeguards, but no internet transmission or storage system is completely risk free. We keep personal information only for as long as reasonably needed for business, legal, tax, security and record-keeping purposes.

• Likely overseas locations include the United States and other countries where our cloud, email, analytics and software providers operate.
• We use reasonable safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
• When information is no longer reasonably required, we aim to delete it or de-identify it where practical and lawful.

Access, correction and complaints

You may request access to personal information we hold about you, ask us to correct information that is inaccurate, incomplete or out of date, or make a privacy complaint by contacting us at info@tututech.com.au. Please include enough detail for us to identify the relevant records. We aim to respond within a reasonable period. If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

• Access requests and correction requests can be sent to info@tututech.com.au.
• Privacy complaints should first be sent to us so we have the chance to investigate and respond.
• We may update this policy from time to time to reflect changes in our practices, service providers or legal obligations.

Contact

Email us with enough detail for us to identify the relevant enquiry, record or project, and we will respond within a reasonable period.

info@tututech.com.au